Portal Commission: zravi.com, a unit of Makein Corporation, has reserve the rights to add/edit/delete of portal commission on the prices entered by the seller, advertisers, agents, associates etc. against their products in the said website, for earning revenue.

Wallet Management: Deposit In Wallet Or Withdrawal From Wallet Is  An Instruction To The System And Do Not Effect Any Banking Transaction. Deposit Request to wallet Takes Minimum 48 Working Hours To Effect In Bank Account. Withdrawal Request Takes Minimum 5 To 7 Working Days To Effect In Bank Account

Taxes & Duties :  You shall be liable to pay taxes and Duties, if any,  against every transaction made by you (Received or Payment of Amount). zravi.com and its other affiliates / associates no way responsible for such liabilities.

*Welcome to the website zravi.com.

This website is operated by Makein Corporation, having its registered office at Anchit Palacia, House No.22, 2^nd Floor, Byelane-2, Dilip Huzuri Path, Dispur, Guwahati-781006, Assam, India.

Please read the terms “Conditions of Use” carefully before using this website.  You acknowledge that you have read and agree to be bound by these Conditions of Use ("Terms") by using this website. These Terms constitute an electronic record within the meaning of the applicable law.

Privacy. Makein Corporation is the data controllers of personal information collected and processed through the website zravi.com.  we share information with zravi.com  and controls that are  subject to privacy to protect the interest of user. We also share information with third-party service providers within the meaning and scope of our privacy notice. For any further details on our security practices please read our Privacy Notice. For any queries or issues relating to the website Sell on zravi.com, you can contact us by clicking Contact details.

When using the website, you may give us with personal information or data. That information will be treated totally confidentially, in compliance with the Privacy Notice and any applicable laws and regulations.

Electronic Communications. When you visit the website Sell on Zravi or send e-mails to us, you are communicating with us electronically. We may communicate with you by e-mail or by posting notices on the website Sell on Zravi or by any other mode of communication. For contractual purposes, you consent to receive communications (including promotional and / or commercial messages), from us with respect to your use of the website Sell on Zravi through our email support@zravi.com  and / or through customer care contact number available in Zravi.com.

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy the legal requirements of a valid communication, in writing.

Access to the website. We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

Copyright: Text, graphics, logos, button icons, photos, audio clips, digital downloads, data compilations, blogs, hyperlinks, and software are all protected by copyright,  and database right laws in India . Zravi, its affiliates, and its content providers own all of the content on this website. The entirety of the content compiled on this website is the sole property of Zravi or its affiliates and is shielded against infringement by Indian law. The software utilized on this website is all owned by Zravi. It is also shielded by  copyright and database rights laws and regulation enforce in INDIA.

Trademarks: Zravi, the Zravi logo, Zravi Seller Central logo / mark and other marks, logos, page headers, button icons, scripts indicated on our website are trademarks of Zravi or its affiliates. Zravi and its affiliates trademarks and trade dress may not be used in connection with any product or service that is not of Zravi or of its affiliates as applicable, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Zravi or its affiliates. All other trademarks not owned by Zravi or its affiliates that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zravi or its affiliates.

Your activity. The usage of  Zravi website is not recommended for minors. Only those who are able to enter into legally binding contracts in accordance with Indian laws and regulations are permitted to use this website. Zravi and its affiliates retain the right, at their sole discretion, to deny service, remove or modify any content.

You agree not to use this website in any way that could disrupt, damage, or impair it in any way, or that is likely to do so.

You acknowledge that all electronic communications and material transferred from your computer to us are the responsibility of you, not Zravi, and that you may only use our website for legitimate purposes in compliance with the law.

You must not use the website for any of the following:

For fraudulent purposes, or in connection with a criminal offence or other unlawful activity; to send, use or reuse any material that is illegal, offensive, (including but not limited to material that is sexually explicit or which promotes racism, bigotry, hatred or physical harm), abusive, harassing, misleading, indecent, defamatory, disparaging, obscene or menacing; or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”; to cause annoyance, inconvenience or needless anxiety.

Content Disclaimer. Although Zravi has made a good faith effort to gather accurate, comprehensive, and useful material for the website, it makes no guarantees regarding the accuracy of information, completeness, or error-free nature. All information on this website is offered with the best of intentions. Sometimes, content is made accessible "as-is" and may have been contributed by a third party. By using this material, Zravi hereby disclaims all liability and accepts no responsibility of any kind for the results. The information given is subject to alteration or modification at any moment and without notice. You hereby explicitly waive any and all claims, rights of action, and/or remedies (whether legal or otherwise) and agree to use the material at your own risk and after verifying it.

Any copying, redistribution or republication of the information, or any portion thereof, without prior written consent of Zravi is strictly prohibited. The website may also provide links to other websites over which Zravi has no control. Zravi is not responsible for the availability of such external websites or resources and does not endorse and is not responsible or liable for any content, advertising, products or other material on or available from such websites or resources.

Disclaimer of warranties and limitation of liabilities. Zravi disclaims all express and implicit representations and guarantees regarding the functionality of this website and the data, materials, goods, and content it contains. You specifically acknowledge that there is no risk to you in using this website. Zravi retains the right, at any time and in its discretion, to remove or withdraw any content from this website.

Zravi disclaims all guarantees, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted under applicable law. Zravi does not guarantee that any email sent from Zravi, its servers, or this website are virus-free.

Indemnity and release. You shall indemnify and hold harmless Zravi, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable fees of attorney, made by any third party or penalty imposed due to or arising out of your breach of these Terms or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release Zravi and / or its affiliates and / or any of its officers and representatives from any cost, damage, liability or other consequence arising from the use of this website and specifically waive any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Governing law and jurisdiction. These Terms are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Guwahati, Assam, India.

Site Policies, modification and severability. We reserve the right to make changes to this website, policies, and these Terms at any time. You will be subject to the policies and Terms in force at the time that you use the website. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition of these Terms.

If you register as a seller on our site , your activities on the site will be also governed by the ”Conditions of use”  along with any other relevant policies.

Events beyond our reasonable control. We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver. If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

Our Address. This website is owned and operated by Makein Corporation, No.22, 2nd floor, Byelane-2, Dilip Huzuri Path, Dispur, Guwahati - 781006, Assam, INDIA.

Portal Margin / Commission: zravi.com, a unit of Makein Corporation, has reserve the rights to add/edit/delete of portal margin / commission on the prices entered by the seller against their products in our website for earning revenue.

Declaration: While uploading products details, all the information available / displayed on the website is correct and sellers take full responsibility of correctness of the information. 

Originate From: this is the information that seller shall enter with full responsibility that products "Originally Cultivated / Grown / Manufactured / weaved etc. From" while uploading the products.

Conditions of use:

Sellers Products: Sellers products which are uploaded in this website, shall not carry any stickers , branding label which display the MRP, Rates, Communication information like Contact No. , email address or any such text.

Portal Margin / Commission: zravi.com, a unit of Makein Corporation, has reserve the rights to add/edit/delete of portal margin / commission on the prices entered by the seller against their products in our website for earning revenue.

Declaration: While uploading products details, all the information available / displayed on the website is correct and sellers take full responsibility of correctness of the information. 

Originate From: this is the information that seller shall enter with full responsibility that products "Originally Cultivated / Grown / Manufactured / weaved etc. from" while uploading the products.

Confirmation:  Sellers confirm that the products which have been uploaded are ethnic and organic. Sellers has clearly understood that they are liable to establish products detail as and when asked  by zravi.com authority, Buyers, Associates and/or any Government Authorities. 

The products photos, videos  provided by the seller shall be sorted out by our team and uploaded the same in social media with zravi.com tag  for promotional purposes.

Seller must update the product related information like Rate, MOQ, Available Quantity, Date of Expiry and other necessary information, deactivate unwanted products and upload new products  time to time by login to their panel.

Seller must provide the products testimonials documents to convince buyer for perfectness of their products. But seller must ensure that in the documents, no contact detail is available. Otherwise Zravi.com reserve the rights to omit such contact information digitally to hide the same from users.

Wallet Management: Deposit In Wallet Or Withdrawal From Wallet Is  An Instruction To The System And Do Not Effect Any Banking Transaction. Deposit Request to wallet Takes Minimum 48 Working Hours To Effect In Bank Account. Withdrawal Request Takes Minimum 5 To 7 Working Days To Effect In Bank Account

Taxes & Duties :  Seller / Channel Partner shall be liable to pay taxes and Duties, if any, against every transaction made by you (Received or Payment of Amount). zravi.com and its other affiliates / associates no way responsible for such liabilities.

Deposits & Withdrawal:

1. Sellers invoice amount shall be deposited in the wallet immediately after the amount received from buyer.
2. The amount will be withdrawable by seller after 7 (Seven) days of receiving the consignment by the buyer. (Please refer to the return policy)
3. In case of withdrawal, seller have to execute withdrawal request from wallet and seller bank will be credited within 72 hours of working day against such request.
4. That seller can deposit amount with “Makein Corporation – the parent entity of zravi.com”, if any, by transferring the amount to the bank account of “Makein Corporation”

Return Policy:

Dear Valued Buyers, we appreciate your business. We want to ensure that you are happy with your purchase. If you are not content with your purchase for any reason, we offer a convenient return policy.

Please take a minute to consider that each Product is handcrafted and unique in its own manner; an irregular weave,  print, stitch etc. cannot be regarded as a defect. This will help you decide whether to return a product or not. By definition, a hand made, agricultural, handloom, handicraft, art craft etc. products have lack of uniformity. Because they are inherent to the handmade process, flaws or imperfections in the result cannot be considered defects. Several items  are made of natural colours and may bleed during the first few washes, requiring careful handling. To prolong the life of the Product, kindly adhere to the care directions provided.
Zravi wants to make sure that its buyers are satisfied with their purchases. This return policy outlines the procedures and policies for returning products that have been purchased from the Zravi platform. Any returns for products by buyers will be governed by and subject to the terms and conditions set out in this policy. Buyers are required to read and understand the terms of this policy. If you have any concerns regarding the terms of this policy, you are advised not to accept the Terms of Use and may leave and stop using the Platforms. By initiating a request to purchase products on the Platforms, you agree to the terms of this policy without modification.
Also, please remember that zravi.com is a marketplace where most sellers are small Farmers, Cultivators, master weavers, cooperatives, artisan, manufacturer, grower,  entrepreneurs, start up  etc. As small businesses, it becomes difficult for them to accept returned products, as often the products are not returned in their original condition, which leads their financial loss. Therefore, buyers are requested to initiate the return process when the Product is not up to standard.
Below are the details of our return policy:

1. Return can only be granted, if a request for a return has been made within 3 days of delivery of the Product/s.
2. We only request our valuable buyers not to use the Product and preserve its original condition, tags, packaging and a copy of the bill received with the consignment.
   During pick-up, our delivery agent may check the return quality. After a successful quality inspection, the return of the consignment will be processed.
3. Returns will not be entertained in the following cases:
• It is determined that the Product got damaged while in your possession.
• The Product is different from what was shipped to you.
• The Product is not returned in the same condition it was received (with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all the accessories therein).
• The Product is not intact in its original packaging.
• The Product has already been used by the Customer in any way, any stains or dirt.
4. Your have to take video / photos at the time of unpacking / unboxing the products using a camera app which records current date and times. If you have received a Product in a damaged or defective condition, you can contact us at support@zravi.com within 2 days of the delivery of the Product with relevant proof in the form of images and videos that may support your grievance. This case will be further taken care of and verified by the concerned redressal team, and the necessary action will be initiated.
5. Only products that are unused, in their original condition and with all original tags and packaging intact may be returned or exchanged.
6. Return is not accepted if the buyers has provided the wrong or incomplete shipping address, on two failed delivery attempts by our shipping agency or the package was refused by the recipient. In such cases, all expenses (like loading / unloading(manual and/or mechanical) , godown storage charges, transit losses, transit insurance charges, theft and other natural calamities etc. ) relating to the return of the consignment shall be borne by the buyer.
7. In case of return of shipment, buyers amount (after deduction of return shipping charges and any other charges like transit damages, tear & loss etc. ) will be deposited in the buyers wallet and same shall be adjusted with new purchase.
8. A return pick-up will be scheduled within 7-10 days of the return request being made. The final date and time will be confirmed with the buyers.
   Alert: Return pick-up will be attempted two times only.

*Legal Disclaimer: Zravi.com endeavours to ensure the accuracy of the information about the products. It is pertinent to note that, actual product packaging and materials may contain more and/or different information which may include nutritional information/allergen declaration/special instruction for intended use/warning/directions etc. We recommend the consumers to always read the label carefully before using or consuming any products. Please do not solely rely on the information provided on this website. For more information, you are recommended to contact the sellers through customer care contact details.

Conditions of Use:

YOUR ACCOUNT

You may need your own Zravi account to use certain Zravi Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem choosing your selected payment method, you may choose any other valid payment method associated with your account. To manage your payment options, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account and you agree to accept responsibility for all activities that occur under your account or password. Zravi does sell products for children, but it sells them to adults, who can purchase with Net banking or other permitted payment method.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Sending e-cards and other communications, as well as posting reviews, comments, photos, videos, and other content, as well as submitting suggestions, ideas, comments, questions, or other information are all permitted as long as the content does not violate any laws, be offensive to people of any race or ethnicity, violate privacy of someone, violate intellectual property rights (including publicity rights), or in any way harm third parties. It also can not include software viruses, political campaigning, unsolicited commercial electronic messages, chain letters, mass mailings, or any other kind of "spam" or unsolicited commercial electronic messages. It is prohibited to adopt a fictitious email address, pose as someone else, or give any other misleading information about the source of a card or other content. Zravi maintains the right—but not the duty—to delete or alter such information, but it does not always.

If you do post content or submit material, you grant Zravi the right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content worldwide in any media, without restriction and without charge. This right is perpetual, irrevocable, and fully sublicensable. You guarantee that the content you post is accurate, that using it will not violate this policy or harm anyone, and that you will hold Zravi harmless for any claims arising from the content you supply. You also represent and warrant that you own or otherwise control all of the rights to the content you post. Zravi is free, but not required, to keep an eye on, modify, or delete any action of any third party.

RISK OF LOSS

Every physical object that is purchased from Zravi is done so in accordance with a shipment contract. This means that when we deliver such things to you through the carrier, you or a third party assumes the risk of loss.

PRODUCT DESCRIPTIONS

Zravi makes every effort to be truthful. Zravi does not, however, guarantee that any product descriptions or other content found on any Zravi Service is accurate, full, dependable, up to date, or error-free. Your only option is to return the product in unopened condition, if it is not what Zravi itself advertised.

PRICING

The term "Price" refers to the proposed retail or wholesale price of a good as given by the seller, supplier, or manufacturer. We compare Prices to freshly discovered prices on Zravi and other retailers on a regular basis.
Regarding products offered by Zravi, It is possible that some of the things in our site / catalogue are not priced correctly, even with our best efforts. we are unable to verify price of an item until you ask for estimate. Initially, on your request, a temporary estimate will be generated against each product. Our channel partner will confirm the final price with the seller and availability of the stock. Thereafter, the final estimate will be prepared adding Taxes, Packaging, Shipping Charges, Insurance etc. against each temporary estimate. We reserve the right to either cancel your estimate request and notify you of the cancellation.

APP PERMISSIONS

When you use apps created by Zravi, such as the Zravi App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

UNLESS OTHERWISE SPECIFIED IN WRITING, ZRAVI PROVIDES THE ZRAVI SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE ZRAVI SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. UNLESS OTHERWISE SPECIFIED IN WRITING, ZRAVI MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPLICIT OR IMPLIED, REGARDING THE OPERATION OF THE ZRAVI SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE ZRAVI SERVICES. YOU AGREE EXPRESSLY THAT YOU ASSUME ALL RISK FOR USING THE ZRAVI SERVICES.

Wallet Management: Wallet Shall Be Updated Within 48 Working Hours After Uploading The Payment Slip. Deposit In Wallet Or Withdrawal From Wallet Is  An Instruction To The CRM System And Do Not Effect Any Banking Transaction. Deposit Request to wallet Takes Minimum 48 Working Hours To Effect In Bank Account. Withdrawal Request Takes Minimum 5 To 7 Working Days To Effect In Bank Account

Taxes & Duties :  You shall be liable to pay taxes and Duties, if any,  against every transaction made by you (Received or Payment of Amount). zravi.com and its other affiliates / associates no way responsible for such liabilities.

Return Policy:

Dear Valued Buyers, we appreciate your business. We want to ensure that you are happy with your purchase. If you are not content with your purchase for any reason, we offer a convenient return policy.

Please take a minute to consider that each Product is handcrafted and unique in its own manner; an irregular weave,  print, stitch etc. cannot be regarded as a defect. This will help you decide whether to return a product or not. By definition, a hand made, agricultural, handloom, handicraft, art craft etc. products have lack of uniformity. Because they are naturally grown,  inherent to the handmade process, flaws or imperfections in the result cannot be considered defects. Several items  are made of natural colours and may bleed during the first few washes, requiring careful handling. To prolong the life of the Product, kindly adhere to the care directions provided.
Zravi wants to make sure that its buyers are satisfied with their purchases. This return policy outlines the procedures and policies for returning products that have been purchased from the Zravi platform. Any returns for products by buyers will be governed by and subject to the terms and conditions set out in this policy. Buyers are required to read and understand the terms of this policy. If you have any concerns regarding the terms of this policy, you are advised not to accept the Terms of Use and may leave and stop using the Platforms. By initiating a request to purchase products on the Platforms, you agree to the terms of this policy without modification.
Also, please remember that zravi.com is a marketplace where most sellers are small Farmers, Cultivators, master weavers, cooperatives, artisan, manufacturer, grower,  entrepreneurs, start up  etc. As small businesses, it becomes difficult for them to accept returned products, as often the products are not returned in their original condition, which leads their financial loss. Therefore, buyers are requested to initiate the return process when the Product is not up to standard.
Below are the details of our return policy:

1. Return can only be granted, if a request for a return has been made within 3 days of delivery of the Product/s.
2. We only request our valuable buyers not to use the Product and preserve its original condition, tags, packaging and a copy of the bill received with the consignment.
   During pick-up, our delivery agent may check the return quality. After a successful quality, quantity and packaging condition inspection, the return of the consignment will be processed.
3. Returns will not be entertained in the following cases:
• It is determined that the Product got damaged while in your possession.
• The Product is different from what was shipped to you.
• The Product is not returned in the same condition it was received (with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all the accessories therein).
• The Product is not intact in its original packaging.
• The Product has already been used by the Customer in any way, any stains or dirt.
4. Your have to take video / photos at the time of unpacking / unboxing the products using a camera app which records current date and times. If you have received a Product in a damaged or defective condition, you can contact us at support@zravi.com within 2 days of the delivery of the Product with relevant proof in the form of images and videos that may support your grievance. This case will be further taken care of and verified by the concerned redressal team, and the necessary action will be initiated.
5. Only products that are unused, in their original condition and with all original tags and packaging intact may be returned or exchanged.
6. Return is not accepted if the buyers has provided the wrong or incomplete shipping address, on two failed delivery attempts by our shipping agency or the package was refused by the recipient. In such cases, all expenses (like loading / unloading(manual and/or mechanical) , godown storage charges, transit losses, transit insurance charges, theft and other natural calamities etc. ) relating to the return of the consignment shall be borne by the buyer.
7. In case of return of shipment, buyers amount (after deduction of return shipping charges and any other charges like transit damages, tear & loss etc. ) will be deposited in the buyers wallet and same shall be adjusted with new purchase.
8. A return pick-up will be scheduled within 7-10 days of the return request being made. The final date and time will be confirmed with the buyers.
   Alert: Return pick-up will be attempted two times only.

DISPUTES

Any dispute or claim relating in any way to your use of any Zravi Service will be adjudicated in the court of law within jurisdiction of Guwahati, Assam and you consent to exclusive jurisdiction and venue in these courts..

APPLICABLE LAW

By using any Zravi Service, you agree that applicable law, and the enforce in India, will govern these Conditions of Use and any dispute of any sort that might arise between you and Zravi.

Taxes & Duties :  You shall be liable to pay taxes and Duties, if any,  against every transaction made by you (Received or Payment of Amount). zravi.com and its other affiliates / associates no way responsible for such liabilities.

Return Policy:

Dear Valued Buyers, we appreciate your business. We want to ensure that you are happy with your purchase. If you are not content with your purchase for any reason, we offer a convenient return policy.

Please take a minute to consider that each Product is handcrafted and unique in its own manner; an irregular weave,  print, stitch etc. cannot be regarded as a defect. This will help you decide whether to return a product or not. By definition, a hand made, agricultural, handloom, handicraft, art craft etc. products have lack of uniformity. Because they are inherent to the handmade process, flaws or imperfections in the result cannot be considered defects. Several items  are made of natural colours and may bleed during the first few washes, requiring careful handling. To prolong the life of the Product, kindly adhere to the care directions provided.
Zravi wants to make sure that its buyers are satisfied with their purchases. This return policy outlines the procedures and policies for returning products that have been purchased from the Zravi platform. Any returns for products by buyers will be governed by and subject to the terms and conditions set out in this policy. Buyers are required to read and understand the terms of this policy. If you have any concerns regarding the terms of this policy, you are advised not to accept the Terms of Use and may leave and stop using the Platforms. By initiating a request to purchase products on the Platforms, you agree to the terms of this policy without modification.
Also, please remember that zravi.com is a marketplace where most sellers are small Farmers, Cultivators, master weavers, cooperatives, artisan, manufacturer, grower,  entrepreneurs, start up  etc. As small businesses, it becomes difficult for them to accept returned products, as often the products are not returned in their original condition, which leads their financial loss. Therefore, buyers are requested to initiate the return process when the Product is not up to standard.
Below are the details of our return policy:

1. Return can only be granted, if a request for a return has been made within 3 days of delivery of the Product/s.
2. We only request our valuable buyers not to use the Product and preserve its original condition, tags, packaging and a copy of the bill received with the consignment.
   During pick-up, our delivery agent may check the return quality. After a successful quality inspection, the return of the consignment will be processed.
3. Returns will not be entertained in the following cases:
• It is determined that the Product got damaged while in your possession.
• The Product is different from what was shipped to you.
• The Product is not returned in the same condition it was received (with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all the accessories therein).
• The Product is not intact in its original packaging.
• The Product has already been used by the Customer in any way, any stains or dirt.
4. Your have to take video / photos at the time of unpacking / unboxing the products using a camera app which records current date and times. If you have received a Product in a damaged or defective condition, you can contact us at support@zravi.com within 2 days of the delivery of the Product with relevant proof in the form of images and videos that may support your grievance. This case will be further taken care of and verified by the concerned redressal team, and the necessary action will be initiated.
5. Only products that are unused, in their original condition and with all original tags and packaging intact may be returned or exchanged.
6. Return is not accepted if the buyers has provided the wrong or incomplete shipping address, on two failed delivery attempts by our shipping agency or the package was refused by the recipient. In such cases, all expenses (like loading / unloading(manual and/or mechanical) , godown storage charges, transit losses, transit insurance charges, theft and other natural calamities etc. ) relating to the return of the consignment shall be borne by the buyer.
7. In case of return of shipment, buyers amount (after deduction of return shipping charges and any other charges like transit damages, tear & loss etc. ) will be deposited in the buyers wallet and same shall be adjusted with new purchase.
8. A return pick-up will be scheduled within 7-10 days of the return request being made. The final date and time will be confirmed with the buyers.
   Alert: Return pick-up will be attempted two times only.

Wallet Management: Deposit In Wallet Or Withdrawal From Wallet Is  An Instruction To The System And Do Not Effect Any Banking Transaction. Deposit Request to wallet Takes Minimum 48 Working Hours To Effect In Bank Account. Withdrawal Request Takes Minimum 5 To 7 Working Days To Effect In Bank Account

Taxes & Duties :  You shall be liable to pay taxes and Duties, if any,  against every transaction made by you (Received or Payment of Amount). zravi.com and its other affiliates / associates no way responsible for such liabilities.

Wallet Management: Deposit In Wallet Or Withdrawal From Wallet Is  An Instruction To The System And Do Not Effect Any Banking Transaction. Deposit Request to wallet Takes Minimum 48 Working Hours To Effect In Bank Account. Withdrawal Request Takes Minimum 5 To 7 Working Days To Effect In Bank Account

Taxes & Duties :  You shall be liable to pay taxes and Duties, if any,  against every transaction made by you (Received or Payment of Amount). zravi.com and its other affiliates / associates no way responsible for such liabilities.

Return Policy:

Dear Valued Buyers, we appreciate your business. We want to ensure that you are happy with your purchase. If you are not content with your purchase for any reason, we offer a convenient return policy.

Please take a minute to consider that each Product is handcrafted and unique in its own manner; an irregular weave,  print, stitch etc. cannot be regarded as a defect. This will help you decide whether to return a product or not. By definition, a hand made, agricultural, handloom, handicraft, art craft etc. products have lack of uniformity. Because they are inherent to the handmade process, flaws or imperfections in the result cannot be considered defects. Several items  are made of natural colours and may bleed during the first few washes, requiring careful handling. To prolong the life of the Product, kindly adhere to the care directions provided.
Zravi wants to make sure that its buyers are satisfied with their purchases. This return policy outlines the procedures and policies for returning products that have been purchased from the Zravi platform. Any returns for products by buyers will be governed by and subject to the terms and conditions set out in this policy. Buyers are required to read and understand the terms of this policy. If you have any concerns regarding the terms of this policy, you are advised not to accept the Terms of Use and may leave and stop using the Platforms. By initiating a request to purchase products on the Platforms, you agree to the terms of this policy without modification.
Also, please remember that zravi.com is a marketplace where most sellers are small Farmers, Cultivators, master weavers, cooperatives, artisan, manufacturer, grower,  entrepreneurs, start up  etc. As small businesses, it becomes difficult for them to accept returned products, as often the products are not returned in their original condition, which leads their financial loss. Therefore, buyers are requested to initiate the return process when the Product is not up to standard.
Below are the details of our return policy:

1. Return can only be granted, if a request for a return has been made within 3 days of delivery of the Product/s.
2. We only request our valuable buyers not to use the Product and preserve its original condition, tags, packaging and a copy of the bill received with the consignment.
   During pick-up, our delivery agent may check the return quality. After a successful quality inspection, the return of the consignment will be processed.
3. Returns will not be entertained in the following cases:
• It is determined that the Product got damaged while in your possession.
• The Product is different from what was shipped to you.
• The Product is not returned in the same condition it was received (with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all the accessories therein).
• The Product is not intact in its original packaging.
• The Product has already been used by the Customer in any way, any stains or dirt.
4. Your have to take video / photos at the time of unpacking / unboxing the products using a camera app which records current date and times. If you have received a Product in a damaged or defective condition, you can contact us at support@zravi.com within 2 days of the delivery of the Product with relevant proof in the form of images and videos that may support your grievance. This case will be further taken care of and verified by the concerned redressal team, and the necessary action will be initiated.
5. Only products that are unused, in their original condition and with all original tags and packaging intact may be returned or exchanged.
6. Return is not accepted if the buyers has provided the wrong or incomplete shipping address, on two failed delivery attempts by our shipping agency or the package was refused by the recipient. In such cases, all expenses (like loading / unloading(manual and/or mechanical) , godown storage charges, transit losses, transit insurance charges, theft and other natural calamities etc. ) relating to the return of the consignment shall be borne by the buyer.
7. In case of return of shipment, buyers amount (after deduction of return shipping charges and any other charges like transit damages, tear & loss etc. ) will be deposited in the buyers wallet and same shall be adjusted with new purchase.
8. A return pick-up will be scheduled within 7-10 days of the return request being made. The final date and time will be confirmed with the buyers.
   Alert: Return pick-up will be attempted two times only.

The products photos, videos  provided by the seller / Channel partner shall be sorted out by our team and uploaded the same in social media wirh zravi.com tag  for promotional purposes.

Wallet Management: Deposit In Wallet Or Withdrawal From Wallet Is  An Instruction To The System And Do Not Effect Any Banking Transaction. Deposit Request to wallet Takes Minimum 48 Working Hours To Effect In Bank Account. Withdrawal Request Takes Minimum 5 To 7 Working Days To Effect In Bank Account

Taxes & Duties :  You shall be liable to pay taxes and Duties, if any,  against every transaction made by you (Received or Payment of Amount). zravi.com and its other affiliates / associates no way responsible for such liabilities.

Return Policy:

Dear Valued Buyers, we appreciate your business. We want to ensure that you are happy with your purchase. If you are not content with your purchase for any reason, we offer a convenient return policy.

Please take a minute to consider that each Product is handcrafted and unique in its own manner; an irregular weave,  print, stitch etc. cannot be regarded as a defect. This will help you decide whether to return a product or not. By definition, a hand made, agricultural, handloom, handicraft, art craft etc. products have lack of uniformity. Because they are inherent to the handmade process, flaws or imperfections in the result cannot be considered defects. Several items  are made of natural colours and may bleed during the first few washes, requiring careful handling. To prolong the life of the Product, kindly adhere to the care directions provided.
Zravi wants to make sure that its buyers are satisfied with their purchases. This return policy outlines the procedures and policies for returning products that have been purchased from the Zravi platform. Any returns for products by buyers will be governed by and subject to the terms and conditions set out in this policy. Buyers are required to read and understand the terms of this policy. If you have any concerns regarding the terms of this policy, you are advised not to accept the Terms of Use and may leave and stop using the Platforms. By initiating a request to purchase products on the Platforms, you agree to the terms of this policy without modification.
Also, please remember that zravi.com is a marketplace where most sellers are small Farmers, Cultivators, master weavers, cooperatives, artisan, manufacturer, grower,  entrepreneurs, start up  etc. As small businesses, it becomes difficult for them to accept returned products, as often the products are not returned in their original condition, which leads their financial loss. Therefore, buyers are requested to initiate the return process when the Product is not up to standard.
Below are the details of our return policy:

1. Return can only be granted, if a request for a return has been made within 3 days of delivery of the Product/s.
2. We only request our valuable buyers not to use the Product and preserve its original condition, tags, packaging and a copy of the bill received with the consignment.
   During pick-up, our delivery agent may check the return quality. After a successful quality inspection, the return of the consignment will be processed.
3. Returns will not be entertained in the following cases:
• It is determined that the Product got damaged while in your possession.
• The Product is different from what was shipped to you.
• The Product is not returned in the same condition it was received (with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all the accessories therein).
• The Product is not intact in its original packaging.
• The Product has already been used by the Customer in any way, any stains or dirt.
4. Your have to take video / photos at the time of unpacking / unboxing the products using a camera app which records current date and times. If you have received a Product in a damaged or defective condition, you can contact us at support@zravi.com within 2 days of the delivery of the Product with relevant proof in the form of images and videos that may support your grievance. This case will be further taken care of and verified by the concerned redressal team, and the necessary action will be initiated.
5. Only products that are unused, in their original condition and with all original tags and packaging intact may be returned or exchanged.
6. Return is not accepted if the buyers has provided the wrong or incomplete shipping address, on two failed delivery attempts by our shipping agency or the package was refused by the recipient. In such cases, all expenses (like loading / unloading(manual and/or mechanical) , godown storage charges, transit losses, transit insurance charges, theft and other natural calamities etc. ) relating to the return of the consignment shall be borne by the buyer.
7. In case of return of shipment, buyers amount (after deduction of return shipping charges and any other charges like transit damages, tear & loss etc. ) will be deposited in the buyers wallet and same shall be adjusted with new purchase.
8. A return pick-up will be scheduled within 7-10 days of the return request being made. The final date and time will be confirmed with the buyers.
   Alert: Return pick-up will be attempted two times only.